Refund policy

At HP Creation, we strive to ensure your satisfaction with our unique sublimation and DTF printing gifts. If you are not completely satisfied with your purchase, we are here to help.

Return Policy

We have a 07-day return policy, which means you have 07 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

  • You’ll also need the receipt or proof of purchase.

To start a return, please contact us at infohpcreation@gmail.com.

Please note that returns will need to be sent to the following address:
[INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return questions, feel free to reach out to us at infohpcreation@gmail.com.

Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, contact us immediately so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants).

  • Custom products (such as special orders or personalized items).

  • Personal care goods (such as beauty products).

  • Hazardous materials, flammable liquids, or gases.

If you have questions or concerns about your specific item, please get in touch.

Please note: We cannot accept returns on sale items or gift cards.

Exchanges

To ensure you get what you want, return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

Once we receive and inspect your return, we will notify you if the refund is approved. If approved, you’ll be automatically refunded via your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at infohpcreation@gmail.com.

Replacement Policy

We offer a 4-day replacement policy. To qualify for a replacement, you must provide an unboxing video of the item. If you need a replacement, please follow the return process outlined above and mention your request for a replacement.